Customer Service Review, Product Review to a Lesser Extent
The product is great as I have used it to control crabgrass in my lawn for many turf seasons here in Connecticut. This is the first time purchasing it from this seller. The product arrived earlier than was estimated, however, when it arrived one of the two boxes was had this granular product spilling out of it. I responded to the first email requesting a review of the product from the seller. I sent not one but two emails to give them a heads-up the was an issue the FedEx delivered product before writing a review to provide the seller and opportunity to be aware of the delivery problem. Both emails triggered a response that my inquires were received and were being evaluated by the seller. I continued to get one or two email requests for a product review. Now being more than a week since my first email and I've heard nothing from the seller and at this point I assume I will not. I chose to write this as a warning to buyer's that customer service after the sale could be an issue to aware of, maybe this is just a one time problem, maybe it's a seasonal back log, who knows. As mentioned, this my first purchase with this seller and the order arrived earlier than estimated which is great but the damaged packaging and spilling was not so great. Worse yet, no response from the seller after more than a week and two requests for assistance. I would have added a picture here but there doesn't appear to be a place to upload any pics.
